Eat · Stay · Play · Info

The whole stay, handled — my way.

Guests served faster. Staff recognized, rewarded and retained. Routine requests handled automatically.

ESPI's Guest Experience Platform matches every guest request to the right team member in real time — in their language, tracked start to finish — and resolves routine inquiries using responsive AI technology.

Request a demo → See how it works

Eat · Stay · Play · Info · My Way

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For your team

Your staff get recognized — and retained.

Housekeeping and F&B turnover is brutal. ESPI credits the exact person who helped each guest, by name — and where a property allows it, guests can tip them too — so your best people are recognized, rewarded and retained. That's a recruiting and retention story owners love to hear.

Individual recognition

Every request notes who delivered the service — great work never goes unacknowledged by guests or managers.

Lower turnover

Real recognition keeps your best people on the floor — and makes hiring easier.

Optional guest tipping

Where a property enables it, guests can reward the individual who helped — right in the app.

Four pillars, one app

Everything a guest needs, in one place

Eat

Food & drink ordered from anywhere on property — routed to the right person.

Stay

Check-in, housekeeping, amenities, and room requests on the guest's schedule, not yours.

Play

Activities, excursions, and spa treatments — booked now or scheduled ahead.

Info

An assistant that answers instantly — and escalates to a person only when needed.

How it works

From "I'd like…" to "delivered your way"

Every request is matched to the best available team member, in real time.

Guest asks

From their phone, in their language — a request across any of the four pillars.

ESPI matches

Intelligent routing picks the best available team member by skill, language, priority, and workload.

Both sides track

Guest and staff watch it move in real time — no "did anyone get my request?"

Guest rates

Per-request feedback that recognizes the team member who helped — with optional tipping and service recovery when something slips.

Why it pays off

The three things every hotel is looking to achieve

Fewer labor hours per request

Intelligent routing sends every ask to the right person the first time, and instant self-service means routine questions never reach the desk.

Higher guest scores

Fast, tracked, in-language service — with a manager alerted the moment a rating dips — so satisfaction climbs and holds.

More on-property revenue

Frictionless ordering and booking across dining, activities, and spa turns everyday requests into captured revenue.

White-label ready

Your brand out front. ESPI underneath.

ESPI isn't a single app — it's a platform any property plugs into as its own branded experience, with its own staff, menus, activities, and languages.

✓Each property is its own instance — separate guests, staff, and requests.
✓Branding, colors, and content are configuration, not custom code.
✓One intelligent engine across the portfolio — improvements compound.

Experience-led resorts80–300 rooms, competing on guest experience without building technology in-house.

Boutique hotelsKeep the personal touch, add the communication tech guests expect.

Our story

Real-time intelligence, built for hospitality

The right request, to the right person, in the right language — in seconds. ESPI brings that real-time intelligence to everything a guest asks for.

Resorts already know what great service feels like. What they've lacked is the engine to deliver it consistently — every request, every guest, every language, every time. So we built it: a two-sided platform that matches each guest request to the right team member in real time, with live tracking and feedback on both sides. What started as a concept is now a working product.

Get in touch

Ready to make it their way?

See ESPI at your property. In real time.

Tell us about your hotel or resort and we'll walk you through ESPI live, tailoring the guest app and staff console to your operation.

Prefer email? info@espimyway.com